1. Scope and payment status
This policy applies to VMA Platform Trial, Starter, Growth, Enterprise, setup, onboarding, and other package charges paid through Razorpay. “Payment date” means the date Razorpay marks the payment as captured, not the date a bank transfer is merely initiated. This policy does not remove any non-waivable right or remedy under applicable Indian law.
2. Cancellation and refund windows after checkout
| Situation | Request window | Treatment |
|---|---|---|
| Package paid, not activated, and not used | Within 7 calendar days after captured payment | Full refund of the captured package amount after verification. |
| ₹9 trial | Within 24 hours, before trial access is used | Refund may be requested before access starts; once trial access is used, the trial fee is not refundable except where required by law. |
| Duplicate, failed, or captured-but-unconfirmed payment | Within 7 calendar days after noticing it | After payment reconciliation, the duplicate or unmatched captured amount is refunded. |
| Activated or used package | Within 30 days of cancellation | Future unused subscription time may be refunded on a pro-rata basis after review. Used days, completed setup/onboarding, WhatsApp onboarding, third-party usage, and non-recoverable work are excluded where lawful. |
3. How to request a refund or cancellation
Email info.vmaplatform@gmail.com from the billing email, including the salon name, registered email and phone, Razorpay order ID, Razorpay payment ID, payment date, amount, and reason. Do not send card numbers, CVV, UPI PINs, passwords, or other payment credentials. We may ask for reasonable information to match the payment and prevent fraud.
We will acknowledge a complete request within 2 business days and communicate the decision or any missing information. Approved refunds are initiated to the original payment method through Razorpay. Razorpay and the bank may take approximately 5–10 business days after initiation to display the credit; their processing time is outside our control.
4. Subscription cancellation and future renewals
The current public checkout is a one-time order; it does not automatically renew. If a later order confirmation or mandate expressly enables recurring billing, you may cancel at least 7 calendar days before the next scheduled charge using the method shown in that confirmation. Cancellation stops future charges but does not automatically reverse an already captured period; the refund window above applies.
5. Taxes, chargebacks, and exceptions
Where a GST invoice has been issued, a refund may require a corresponding tax adjustment or credit-note treatment. We will follow applicable tax rules. If a payment is unauthorised, contact your bank and Razorpay promptly and also notify us. A chargeback opened without first providing the payment details may delay reconciliation, but nothing here prevents a lawful complaint to your bank, Razorpay, or a consumer authority.
We may make an exception for a verified duplicate charge, technical failure, security incident, or legal requirement. Any exception will not create an automatic entitlement for unrelated purchases.